Executive Development Programme in Service Feedback Management

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The Executive Development Programme in Service Feedback Management is a certificate course designed to empower professionals with the skills to manage and improve service quality. In today's customer-centric world, understanding and acting on customer feedback is crucial for business success and growth.

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This course is essential for those seeking to advance their careers in service management, as it provides the latest tools and techniques for collecting, analyzing, and acting on customer feedback. The programme is highly relevant in industries such as hospitality, retail, healthcare, and finance, where customer experience is a key differentiator. Learners will gain a comprehensive understanding of service feedback management, including how to design and implement effective feedback systems, analyze customer data, and use insights to drive service improvement. With this knowledge, learners will be well-equipped to lead service improvement initiatives and drive business success in their organizations.

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โ€ข Service Feedback Management Overview
โ€ข Importance of Customer Feedback in Executive Decision Making
โ€ข Developing an Effective Feedback Collection Strategy
โ€ข Analyzing Service Feedback Data for Continuous Improvement
โ€ข Utilizing Technology in Service Feedback Management
โ€ข Service Recovery Strategies Based on Customer Feedback
โ€ข Implementing a Closed-Loop Feedback System
โ€ข Building a Customer-Centric Culture in the Organization
โ€ข Training Staff in Service Feedback Management
โ€ข Measuring the Impact of Service Feedback Management

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE FEEDBACK MANAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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