Executive Development Programme in Service Feedback Management
-- viewing nowThe Executive Development Programme in Service Feedback Management is a certificate course designed to empower professionals with the skills to manage and improve service quality. In today's customer-centric world, understanding and acting on customer feedback is crucial for business success and growth.
2,004+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Service Feedback Management Overview
• Importance of Customer Feedback in Executive Decision Making
• Developing an Effective Feedback Collection Strategy
• Analyzing Service Feedback Data for Continuous Improvement
• Utilizing Technology in Service Feedback Management
• Service Recovery Strategies Based on Customer Feedback
• Implementing a Closed-Loop Feedback System
• Building a Customer-Centric Culture in the Organization
• Training Staff in Service Feedback Management
• Measuring the Impact of Service Feedback Management
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate