Global Certificate in Retail Customer Journey Mapping: Customer Experience

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The Global Certificate in Retail Customer Journey Mapping: Customer Experience course is a comprehensive program designed to equip learners with the essential skills to understand and optimize the customer journey in retail. This course highlights the importance of customer experience in driving business growth and provides practical tools and techniques to map and improve the customer journey.

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AboutThisCourse

In today's competitive retail landscape, understanding the customer journey is crucial for success. This course is in high demand as businesses recognize the need to prioritize customer experience to stay ahead. Learners will gain a deep understanding of customer needs, emotions, and behavior throughout the shopping journey, enabling them to identify pain points and opportunities for improvement. By completing this course, learners will be equipped with the skills to drive customer-centric decision-making, enhance customer satisfaction, and ultimately, increase sales and loyalty. This course is an excellent opportunity for professionals seeking to advance their careers in retail, customer experience, or marketing.

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CourseDetails

• Unit 1: Introduction to Retail Customer Journey Mapping
• Unit 2: Customer Experience (CX) Fundamentals
• Unit 3: Understanding Customer Segments and Personas
• Unit 4: Mapping the Customer Journey Stages
• Unit 5: Identifying Touchpoints and Interaction Points
• Unit 6: Measuring Customer Experience Metrics
• Unit 7: Analyzing Customer Feedback and Insights
• Unit 8: Improving Retail Customer Experience
• Unit 9: Leveraging Technology in Customer Journey Mapping
• Unit 10: Best Practices in Retail Customer Journey Mapping

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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GLOBAL CERTIFICATE IN RETAIL CUSTOMER JOURNEY MAPPING: CUSTOMER EXPERIENCE
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UK School of Management (UKSM)
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05 May 2025
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