Global Certificate in Retail Customer Journey Mapping: Customer Experience
-- ViewingNowThe Global Certificate in Retail Customer Journey Mapping: Customer Experience course is a comprehensive program designed to equip learners with the essential skills to understand and optimize the customer journey in retail. This course highlights the importance of customer experience in driving business growth and provides practical tools and techniques to map and improve the customer journey.
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โข Unit 1: Introduction to Retail Customer Journey Mapping
โข Unit 2: Customer Experience (CX) Fundamentals
โข Unit 3: Understanding Customer Segments and Personas
โข Unit 4: Mapping the Customer Journey Stages
โข Unit 5: Identifying Touchpoints and Interaction Points
โข Unit 6: Measuring Customer Experience Metrics
โข Unit 7: Analyzing Customer Feedback and Insights
โข Unit 8: Improving Retail Customer Experience
โข Unit 9: Leveraging Technology in Customer Journey Mapping
โข Unit 10: Best Practices in Retail Customer Journey Mapping
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