Global Certificate in Retail Customer Journey Mapping: Customer Experience

-- viewing now

The Global Certificate in Retail Customer Journey Mapping: Customer Experience course is a comprehensive program designed to equip learners with the essential skills to understand and optimize the customer journey in retail. This course highlights the importance of customer experience in driving business growth and provides practical tools and techniques to map and improve the customer journey.

5.0
Based on 7,775 reviews

2,345+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

About this course

In today's competitive retail landscape, understanding the customer journey is crucial for success. This course is in high demand as businesses recognize the need to prioritize customer experience to stay ahead. Learners will gain a deep understanding of customer needs, emotions, and behavior throughout the shopping journey, enabling them to identify pain points and opportunities for improvement. By completing this course, learners will be equipped with the skills to drive customer-centric decision-making, enhance customer satisfaction, and ultimately, increase sales and loyalty. This course is an excellent opportunity for professionals seeking to advance their careers in retail, customer experience, or marketing.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

Unit 1: Introduction to Retail Customer Journey Mapping
Unit 2: Customer Experience (CX) Fundamentals
Unit 3: Understanding Customer Segments and Personas
Unit 4: Mapping the Customer Journey Stages
Unit 5: Identifying Touchpoints and Interaction Points
Unit 6: Measuring Customer Experience Metrics
Unit 7: Analyzing Customer Feedback and Insights
Unit 8: Improving Retail Customer Experience
Unit 9: Leveraging Technology in Customer Journey Mapping
Unit 10: Best Practices in Retail Customer Journey Mapping

Career Path

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £149
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £99
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN RETAIL CUSTOMER JOURNEY MAPPING: CUSTOMER EXPERIENCE
is awarded to
Learner Name
who has completed a programme at
UK School of Management (UKSM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment