Executive Development Programme in Service Conflict Resolution Skills

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The Executive Development Programme in Service Conflict Resolution Skills is a certificate course designed to empower professionals with the essential skills necessary to manage and resolve conflicts in the service industry. In an era where customer experience is paramount, this programme is critical for career advancement.

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The course focuses on developing learners' communication, negotiation, and problem-solving skills, enabling them to handle difficult customer situations effectively. It is designed in response to the increasing industry demand for professionals who can manage conflicts with grace and maintain customer loyalty. Upon completion, learners will be equipped with the tools to handle service conflicts with confidence, enhancing their professional capabilities and contributing to a positive service environment. This programme is a strategic investment for those seeking to distinguish themselves in the competitive service industry.

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โ€ข Understanding Service Conflicts
โ€ข Identifying Common Causes of Service Conflicts
โ€ข Effective Communication in Service Conflict Resolution
โ€ข Conflict Resolution Strategies for Service Professionals
โ€ข De-escalation Techniques in Service Conflict Resolution
โ€ข Active Listening and Empathy in Service Conflict Resolution
โ€ข Legal and Ethical Considerations in Service Conflict Resolution
โ€ข Service Recovery and Customer Loyalty Post-Conflict
โ€ข Building a Conflict-Resilient Service Culture

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE CONFLICT RESOLUTION SKILLS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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