Executive Development Programme in Service Conflict Resolution Skills
-- ViewingNowThe Executive Development Programme in Service Conflict Resolution Skills is a certificate course designed to empower professionals with the essential skills necessary to manage and resolve conflicts in the service industry. In an era where customer experience is paramount, this programme is critical for career advancement.
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⢠Understanding Service Conflicts
⢠Identifying Common Causes of Service Conflicts
⢠Effective Communication in Service Conflict Resolution
⢠Conflict Resolution Strategies for Service Professionals
⢠De-escalation Techniques in Service Conflict Resolution
⢠Active Listening and Empathy in Service Conflict Resolution
⢠Legal and Ethical Considerations in Service Conflict Resolution
⢠Service Recovery and Customer Loyalty Post-Conflict
⢠Building a Conflict-Resilient Service Culture
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