Executive Development Programme in Service Conflict Resolution Skills
-- ViewingNowThe Executive Development Programme in Service Conflict Resolution Skills is a certificate course designed to empower professionals with the essential skills necessary to manage and resolve conflicts in the service industry. In an era where customer experience is paramount, this programme is critical for career advancement.
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โข Understanding Service Conflicts
โข Identifying Common Causes of Service Conflicts
โข Effective Communication in Service Conflict Resolution
โข Conflict Resolution Strategies for Service Professionals
โข De-escalation Techniques in Service Conflict Resolution
โข Active Listening and Empathy in Service Conflict Resolution
โข Legal and Ethical Considerations in Service Conflict Resolution
โข Service Recovery and Customer Loyalty Post-Conflict
โข Building a Conflict-Resilient Service Culture
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