Executive Development Programme in Service Transformation Planning: Mastery
-- ViewingNowThe Executive Development Programme in Service Transformation Planning: Mastery certificate course is a comprehensive program designed to meet the growing industry demand for service transformation experts. This course emphasizes the importance of service transformation planning in today's rapidly changing business landscape, where customer expectations and technology trends are constantly evolving.
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⢠Service Transformation Planning:
⢠Understanding Customer Experience (CX) and its Importance
⢠Developing a Service Transformation Strategy
⢠Implementing Service Design Thinking in Transformation
⢠Change Management in Service Transformation
⢠Metrics and KPIs for Measuring Service Transformation Success
⢠Leveraging Technology in Service Transformation
⢠Building a Culture of Service Excellence
⢠Continuous Improvement in Service Transformation Planning
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