Executive Development Programme in Service Transformation Planning: Mastery
-- ViewingNowThe Executive Development Programme in Service Transformation Planning: Mastery certificate course is a comprehensive program designed to meet the growing industry demand for service transformation experts. This course emphasizes the importance of service transformation planning in today's rapidly changing business landscape, where customer expectations and technology trends are constantly evolving.
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โข Service Transformation Planning:
โข Understanding Customer Experience (CX) and its Importance
โข Developing a Service Transformation Strategy
โข Implementing Service Design Thinking in Transformation
โข Change Management in Service Transformation
โข Metrics and KPIs for Measuring Service Transformation Success
โข Leveraging Technology in Service Transformation
โข Building a Culture of Service Excellence
โข Continuous Improvement in Service Transformation Planning
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