Global Certificate in Service Management Essentials: Foundational Knowledge
-- ViewingNowThe Global Certificate in Service Management Essentials: Foundational Knowledge course is a comprehensive program designed to provide professionals with the fundamental skills necessary to excel in service management. This course covers essential topics such as service strategy, service design, service transition, service operation, and continual service improvement.
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⢠Service Strategy
⢠Service Design
⢠Service Transition
⢠Service Operation
⢠Service Improvement
⢠Customer Service Management
⢠Service Level Management
⢠Incident Management
⢠Problem Management
⢠Continual Service Improvement
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