Global Certificate in Service Management Essentials: Foundational Knowledge
-- ViewingNowThe Global Certificate in Service Management Essentials: Foundational Knowledge course is a comprehensive program designed to provide professionals with the fundamental skills necessary to excel in service management. This course covers essential topics such as service strategy, service design, service transition, service operation, and continual service improvement.
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โข Service Strategy
โข Service Design
โข Service Transition
โข Service Operation
โข Service Improvement
โข Customer Service Management
โข Service Level Management
โข Incident Management
โข Problem Management
โข Continual Service Improvement
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