Global Certificate in High-Performance Customer Support Excellence
-- ViewingNowThe Global Certificate in High-Performance Customer Support Excellence is a comprehensive course designed to empower learners with the essential skills required to excel in customer support roles. In today's customer-centric world, the demand for high-performance customer support professionals has never been higher.
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โข Customer Support Fundamentals: Understanding the importance of customer support, key principles, and best practices.
โข Communication Skills for Customer Support: Effective communication techniques, active listening, and empathy.
โข Problem Solving and Troubleshooting: Identifying and resolving customer issues, using root cause analysis.
โข Customer Support Tools and Software: Utilizing technology to enhance customer support, including ticketing systems, live chat, and CRM.
โข Managing Customer Expectations: Setting clear expectations, managing customer frustration, and de-escalating difficult situations.
โข Customer Feedback and Continuous Improvement: Collecting and analyzing customer feedback, and implementing changes to improve customer support.
โข Building Long-Term Customer Relationships: Developing customer loyalty, advocacy, and retention.
โข Customer Support Metrics and KPIs: Measuring and tracking customer support performance, and using data to drive improvements.
โข Scaling Customer Support: Designing and implementing customer support processes and workflows that can handle growth and increased demand.
Note: The above list of units is not exhaustive, and the actual course may include additional or different units. This list is provided as a general guideline for a Global Certificate in High-Performance Customer Support Excellence.
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