Global Certificate in High-Performance Customer Support Excellence

Name: Global Certificate in High-Performance Customer Support Excellence
Price: 149 GBP
Availability: InStock

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The Global Certificate in High-Performance Customer Support Excellence is a comprehensive course designed to empower learners with the essential skills required to excel in customer support roles. In today's customer-centric world, the demand for high-performance customer support professionals has never been higher.

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About this course

This course provides learners with the tools and techniques to deliver exceptional customer experiences, drive customer loyalty, and increase customer satisfaction. The course covers a range of topics, including communication skills, problem-solving, empathy, and emotional intelligence. It also explores the latest trends and technologies in customer support, such as chatbots, social media support, and self-service options. By completing this course, learners will be equipped with the skills and knowledge required to advance their careers in customer support and beyond. In addition to the practical skills and knowledge gained, learners will also receive a globally recognized certificate, which can be used to demonstrate their expertise to employers and colleagues. This certificate can help learners stand out in a crowded job market, increase their earning potential, and open up new career opportunities.

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Course Details

• Customer Support Fundamentals: Understanding the importance of customer support, key principles, and best practices.
• Communication Skills for Customer Support: Effective communication techniques, active listening, and empathy.
• Problem Solving and Troubleshooting: Identifying and resolving customer issues, using root cause analysis.
• Customer Support Tools and Software: Utilizing technology to enhance customer support, including ticketing systems, live chat, and CRM.
• Managing Customer Expectations: Setting clear expectations, managing customer frustration, and de-escalating difficult situations.
• Customer Feedback and Continuous Improvement: Collecting and analyzing customer feedback, and implementing changes to improve customer support.
• Building Long-Term Customer Relationships: Developing customer loyalty, advocacy, and retention.
• Customer Support Metrics and KPIs: Measuring and tracking customer support performance, and using data to drive improvements.
• Scaling Customer Support: Designing and implementing customer support processes and workflows that can handle growth and increased demand.

Note: The above list of units is not exhaustive, and the actual course may include additional or different units. This list is provided as a general guideline for a Global Certificate in High-Performance Customer Support Excellence.

Career Path

The Global Certificate in High-Performance Customer Support Excellence is a valuable credential for professionals in various customer support roles. Our program equips learners with the necessary skills to excel in sales support, technical support, customer service management, customer experience strategy, and escalation management. In the UK, the demand for these roles remains strong, with sales support and technical support positions being the most sought-after. Customer service management and customer experience strategy roles follow closely, with a growing emphasis on incorporating data-driven decision-making. Escalation management roles, while fewer in number, provide crucial support in resolving complex customer issues. The Google Charts 3D pie chart above illustrates the distribution of roles in the customer support sector, emphasising the significance of each position in the UK market. By offering a comprehensive curriculum, the Global Certificate in High-Performance Customer Support Excellence prepares individuals to succeed in a rapidly evolving industry.

Entry Requirements

Basic understanding of the subject matter
Proficiency in English language
Computer and internet access
Basic computer skills
Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

Not accredited by a recognized body
Not regulated by an authorized institution
Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

GLOBAL CERTIFICATE IN HIGH-PERFORMANCE CUSTOMER SUPPORT EXCELLENCE

is awarded to

Learner Name

who has completed a programme at

UK School of Management (UKSM)

Awarded on

05 May 2025

Blockchain Id: s-1-a-2-m-3-p-4-l-5-e

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.