Executive Development Programme in Workplace Mediation: Conflict Resolution Techniques

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The Executive Development Programme in Workplace Mediation: Conflict Resolution Techniques is a certificate course designed to equip learners with essential skills for effective conflict resolution in the workplace. This program emphasizes the importance of mediation in maintaining a positive and productive work environment, and teaches practical techniques for handling disputes between employees.

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In today's fast-paced and diverse workplaces, the ability to manage conflicts is a crucial skill for any leader or HR professional. This course provides learners with the tools and techniques necessary to facilitate constructive dialogue, manage difficult conversations, and promote collaboration and teamwork. By completing this program, learners will gain the credibility and expertise needed to lead and manage conflicts with confidence, thereby advancing their careers and contributing to the success of their organizations.

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โ€ข Understanding Workplace Mediation: An Introduction
โ€ข Identifying Conflicts in the Workplace: Techniques and Strategies
โ€ข Effective Communication Skills for Workplace Mediators
โ€ข The Mediation Process: Steps and Best Practices
โ€ข Conflict Resolution Techniques: Active Listening and Empathy
โ€ข Negotiation and Problem-Solving Skills for Workplace Mediators
โ€ข Legal and Ethical Considerations in Workplace Mediation
โ€ข Workplace Mediation Case Studies and Role-Playing
โ€ข Developing a Workplace Mediation Plan and Strategy
โ€ข Evaluating the Success of Workplace Mediation: Metrics and Feedback

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN WORKPLACE MEDIATION: CONFLICT RESOLUTION TECHNIQUES
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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