Executive Development Programme in Workplace Mediation: Conflict Resolution Techniques
-- ViewingNowThe Executive Development Programme in Workplace Mediation: Conflict Resolution Techniques is a certificate course designed to equip learners with essential skills for effective conflict resolution in the workplace. This program emphasizes the importance of mediation in maintaining a positive and productive work environment, and teaches practical techniques for handling disputes between employees.
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โข Understanding Workplace Mediation: An Introduction
โข Identifying Conflicts in the Workplace: Techniques and Strategies
โข Effective Communication Skills for Workplace Mediators
โข The Mediation Process: Steps and Best Practices
โข Conflict Resolution Techniques: Active Listening and Empathy
โข Negotiation and Problem-Solving Skills for Workplace Mediators
โข Legal and Ethical Considerations in Workplace Mediation
โข Workplace Mediation Case Studies and Role-Playing
โข Developing a Workplace Mediation Plan and Strategy
โข Evaluating the Success of Workplace Mediation: Metrics and Feedback
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