Executive Development Programme in Customer-Centric Service Innovations

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The Executive Development Programme in Customer-Centric Service Innovations is a certificate course designed to empower professionals with essential skills for career advancement. In today's highly competitive business landscape, customer-centric service innovations are critical for organizations to stay ahead of the curve.

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This course focuses on the importance of customer-centric service innovations and how they can drive business growth and success. It provides learners with practical tools, frameworks, and methodologies to design, develop, and implement innovative customer-centric services that meet and exceed customer expectations. With a strong emphasis on experiential learning, this course equips learners with the skills and knowledge required to lead and manage customer-centric service innovation initiatives in their organizations. The course covers topics such as customer journey mapping, service design thinking, prototyping, and testing, and is delivered by industry experts and thought leaders. By completing this course, learners will gain a deep understanding of the principles of customer-centric service innovation and be able to apply these principles to real-world business scenarios. This course is in high demand across various industries, and successful completion of this course can lead to career advancement opportunities and increased earning potential.

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โ€ข Customer-Centric Service Innovations
โ€ข Understanding Customer Needs and Expectations
โ€ข Design Thinking for Customer-Centric Solutions
โ€ข Lean Six Sigma in Service Innovation
โ€ข Customer Journey Mapping and Improvement
โ€ข Service Blueprinting: Visualizing Service Processes
โ€ข Technology Trends in Customer-Centric Service
โ€ข Metrics and Analytics for Customer-Centric Service
โ€ข Change Management and Leadership in Customer-Centric Innovations

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER-CENTRIC SERVICE INNOVATIONS
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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