Executive Development Programme in Customer-Centric Service Innovations
-- ViewingNowThe Executive Development Programme in Customer-Centric Service Innovations is a certificate course designed to empower professionals with essential skills for career advancement. In today's highly competitive business landscape, customer-centric service innovations are critical for organizations to stay ahead of the curve.
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โข Customer-Centric Service Innovations
โข Understanding Customer Needs and Expectations
โข Design Thinking for Customer-Centric Solutions
โข Lean Six Sigma in Service Innovation
โข Customer Journey Mapping and Improvement
โข Service Blueprinting: Visualizing Service Processes
โข Technology Trends in Customer-Centric Service
โข Metrics and Analytics for Customer-Centric Service
โข Change Management and Leadership in Customer-Centric Innovations
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