Executive Development Programme in Service Delivery Transformation Roadmap

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The Executive Development Programme in Service Delivery Transformation Roadmap is a certificate course designed to empower professionals with the necessary skills to drive service excellence and innovation. In an era where exceptional service delivery is a key differentiator, this programme is of paramount importance for business growth and success.

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Industry demand for experts who can effectively lead service transformation initiatives is at an all-time high. This course is specifically designed to equip learners with the essential skills and knowledge required to meet this demand, thereby facilitating career advancement opportunities in various sectors. Throughout the programme, participants will gain insights into best practices, strategic planning, and innovative methodologies, empowering them to design and implement successful service delivery transformation roadmaps. By leveraging the knowledge and expertise gained from this course, learners will be able to make significant contributions to their organisations, positioning themselves as valuable assets in today's competitive marketplace.

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โ€ข Service Delivery Transformation: An Overview
โ€ข Understanding the Customer Experience (CX)
โ€ข Mapping the Customer Journey: Identifying Touchpoints
โ€ข Design Thinking for Service Delivery
โ€ข Lean and Agile Methodologies in Service Delivery
โ€ข Technology Trends in Service Delivery Transformation
โ€ข Metrics and KPIs for Measuring Service Delivery Success
โ€ข Change Management for Service Delivery Transformation
โ€ข Building a Culture of Continuous Improvement
โ€ข Case Studies and Real-world Examples of Service Delivery Transformation

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE DELIVERY TRANSFORMATION ROADMAP
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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