Executive Development Programme in Service Delivery Transformation Roadmap
-- ViewingNowThe Executive Development Programme in Service Delivery Transformation Roadmap is a certificate course designed to empower professionals with the necessary skills to drive service excellence and innovation. In an era where exceptional service delivery is a key differentiator, this programme is of paramount importance for business growth and success.
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โข Service Delivery Transformation: An Overview
โข Understanding the Customer Experience (CX)
โข Mapping the Customer Journey: Identifying Touchpoints
โข Design Thinking for Service Delivery
โข Lean and Agile Methodologies in Service Delivery
โข Technology Trends in Service Delivery Transformation
โข Metrics and KPIs for Measuring Service Delivery Success
โข Change Management for Service Delivery Transformation
โข Building a Culture of Continuous Improvement
โข Case Studies and Real-world Examples of Service Delivery Transformation
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