Executive Development Programme in Service Design Strategy Frameworks
-- ViewingNowThe Executive Development Programme in Service Design Strategy Frameworks certificate course is a career advancement opportunity that equips learners with essential skills in service design strategy. In today's experience-driven economy, there is a growing demand for professionals who can design and implement effective service strategies that meet customer needs.
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โข Service Design Thinking: Introduction to the principles and methods of service design thinking, with a focus on understanding customer needs and creating exceptional service experiences.
โข Customer Journey Mapping: Techniques for mapping the customer journey, identifying pain points, and creating opportunities for service improvement.
โข Service Blueprinting: Methods for creating detailed visual representations of services, including all touchpoints, processes, and systems, to identify areas for improvement.
โข Co-creation and Collaboration: Strategies for involving customers, employees, and partners in the service design process to ensure alignment and buy-in.
โข Prototyping and Iterative Design: Techniques for quickly creating and testing prototypes, gathering feedback, and refining service concepts.
โข Service Innovation: Approaches for driving service innovation, including identifying emerging trends and technologies, and developing new service concepts.
โข Measuring Service Quality: Metrics and frameworks for measuring service quality, including customer satisfaction, loyalty, and advocacy.
โข Organizational Change and Adoption: Strategies for driving organizational change and adoption of new service designs, including communication planning, training, and support.
โข Service Design Strategy: Frameworks for developing a service design strategy, including aligning service design with business objectives, managing resources, and measuring impact.
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