Executive Development Programme in Customer-Centric Business Models: Next

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The Executive Development Programme in Customer-Centric Business Models is a comprehensive certificate course, designed to meet the growing industry demand for professionals with customer-centric skills. This programme emphasizes the importance of building business models around customers, a crucial aspect of today's competitive business landscape.

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By enrolling in this course, learners will gain essential skills in customer experience management, data-driven decision making, and digital transformation. These skills are not only in high demand but are also vital for career advancement in any industry. The course is delivered by industry experts and combines theoretical knowledge with practical applications, ensuring learners are well-equipped to lead customer-centric initiatives in their organizations. Investing in this programme is an investment in your future. By gaining a deep understanding of customer-centric business models, learners will be able to drive growth, improve customer satisfaction, and gain a competitive edge in their respective fields.

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Unit 1: Understanding Customer-Centric Business Models
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Unit 2: Customer Experience Management
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Unit 3: Customer Journey Mapping
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Unit 4: Design Thinking for Customer-Centricity
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Unit 5: Customer Segmentation and Personalization
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Unit 6: Voice of the Customer (VoC) Programs
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Unit 7: Data Analytics for Customer Insights
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Unit 8: Building Customer Loyalty and Advocacy
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Unit 9: Digital Transformation and Customer Experience
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Unit 10: Implementing and Sustaining a Customer-Centric Culture

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER-CENTRIC BUSINESS MODELS: NEXT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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