Executive Development Programme in Customer-Centric Business Models: Next
-- ViewingNowThe Executive Development Programme in Customer-Centric Business Models is a comprehensive certificate course, designed to meet the growing industry demand for professionals with customer-centric skills. This programme emphasizes the importance of building business models around customers, a crucial aspect of today's competitive business landscape.
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Unit 1: Understanding Customer-Centric Business Models
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Unit 2: Customer Experience Management
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Unit 3: Customer Journey Mapping
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Unit 4: Design Thinking for Customer-Centricity
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Unit 5: Customer Segmentation and Personalization
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Unit 6: Voice of the Customer (VoC) Programs
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Unit 7: Data Analytics for Customer Insights
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Unit 8: Building Customer Loyalty and Advocacy
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Unit 9: Digital Transformation and Customer Experience
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Unit 10: Implementing and Sustaining a Customer-Centric Culture
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