Executive Development Programme in Automated Customer Journey Testing

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The Executive Development Programme in Automated Customer Journey Testing certificate course is a comprehensive program designed to meet the growing industry demand for experts in automated testing. This course emphasizes the importance of end-to-end automation for improving customer experience and reducing operational costs.

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AboutThisCourse

By enrolling in this course, learners will gain essential skills in automated testing techniques, methodologies, and tools. They will acquire hands-on experience in building and maintaining automated test frameworks, enabling them to streamline customer journey testing and improve software quality. As businesses continue to adopt digital transformation strategies, the need for skilled professionals who can ensure seamless customer journeys is more critical than ever. Completing this course will equip learners with the skills and knowledge necessary to advance their careers and make meaningful contributions to their organizations.

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CourseDetails

• Introduction to Automated Customer Journey Testing: Understanding the basics, benefits, and challenges
• Customer Journey Mapping: Techniques to visualize and analyze customer interactions
• Test Automation Frameworks: An overview of popular frameworks and tools
• Test Strategy and Planning: Best practices for creating an effective automated testing strategy
• Data-Driven Testing: Leveraging data for personalized and optimized customer journeys
• Test Case Design: Techniques for creating efficient and maintainable test cases
• Test Automation Implementation: Hands-on experience with setting up and configuring test automation tools
• Continuous Integration and Deployment: Integrating automated testing into CI/CD pipelines
• Performance Testing: Evaluating system performance under various loads and scenarios
• Monitoring and Analysis: Techniques for monitoring and analyzing test results to improve the customer journey

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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FastTrack GBP £149
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  • ThreeFourHoursPerWeek
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StandardMode GBP £99
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  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
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EXECUTIVE DEVELOPMENT PROGRAMME IN AUTOMATED CUSTOMER JOURNEY TESTING
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UK School of Management (UKSM)
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05 May 2025
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