Masterclass Certificate in Customer Service Performance Excellence

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The Masterclass Certificate in Customer Service Performance Excellence is a comprehensive course designed to equip learners with the essential skills required for exceptional customer service. This program emphasizes the importance of understanding customer needs, effective communication, and problem-solving, all of which are crucial in today's customer-centric business environment.

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AboutThisCourse

With the increasing demand for top-notch customer service in various industries, this certificate course is a valuable investment for career advancement. It provides learners with practical tools and techniques to handle customer queries, manage customer expectations, and maintain high customer satisfaction levels. By the end of this course, learners will have developed a deep understanding of customer service best practices, enabling them to deliver exceptional service and drive business growth.

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CourseDetails

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Unit 1: Introduction to Customer Service Performance Excellence
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Unit 2: Customer Service Fundamentals
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Unit 3: Effective Communication Skills for Customer Service
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Unit 4: Handling Customer Complaints and Difficult Situations
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Unit 5: Empathy and Emotional Intelligence in Customer Service
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Unit 6: Customer Service Metrics and KPIs
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Unit 7: Building Customer Loyalty and Retention
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Unit 8: Leveraging Technology for Customer Service Excellence
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Unit 9: Creating a Customer-Centric Culture
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Unit 10: Continuous Improvement in Customer Service

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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MASTERCLASS CERTIFICATE IN CUSTOMER SERVICE PERFORMANCE EXCELLENCE
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UK School of Management (UKSM)
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05 May 2025
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