Masterclass Certificate in Customer Service Performance Excellence
-- ViewingNowThe Masterclass Certificate in Customer Service Performance Excellence is a comprehensive course designed to equip learners with the essential skills required for exceptional customer service. This program emphasizes the importance of understanding customer needs, effective communication, and problem-solving, all of which are crucial in today's customer-centric business environment.
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Unit 1: Introduction to Customer Service Performance Excellence
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Unit 2: Customer Service Fundamentals
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Unit 3: Effective Communication Skills for Customer Service
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Unit 4: Handling Customer Complaints and Difficult Situations
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Unit 5: Empathy and Emotional Intelligence in Customer Service
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Unit 6: Customer Service Metrics and KPIs
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Unit 7: Building Customer Loyalty and Retention
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Unit 8: Leveraging Technology for Customer Service Excellence
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Unit 9: Creating a Customer-Centric Culture
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Unit 10: Continuous Improvement in Customer Service
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