Advanced Certificate in Customer Service Skills Coaching

Name: Advanced Certificate in Customer Service Skills Coaching
Price: 149 GBP
Availability: InStock

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The Advanced Certificate in Customer Service Skills Coaching is a crucial course designed to enhance your ability to train and develop customer service teams. This certification is essential in today's industry, where excellent customer service is a key differentiator for businesses.

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AboutThisCourse

By completing this course, you will gain essential skills in coaching, mentoring, and performance management, enabling you to foster a customer-centric culture within your organization. In addition, you will learn how to design and implement effective customer service training programs, ensuring that your team is well-equipped to handle the challenges of a dynamic customer service environment. This course is ideal for customer service managers, team leaders, trainers, and anyone interested in advancing their career in this field. By earning this certification, you will demonstrate your commitment to excellence in customer service and your ability to lead and develop high-performing teams. So, if you're looking to take your customer service skills to the next level and position yourself as a leader in your field, the Advanced Certificate in Customer Service Skills Coaching is the perfect course for you.

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CourseDetails

• Advanced Listening Skills
• Effective Communication in Customer Service
• Managing Customer Conflict and Difficult Situations
• Coaching for Customer Service Improvement
• Advanced Problem Solving and Decision Making
• Utilizing Customer Feedback for Continuous Improvement
• Emotional Intelligence in Customer Service
• Advanced Telephone and Digital Communication Skills
• Training and Developing Customer Service Teams

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
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ADVANCED CERTIFICATE IN CUSTOMER SERVICE SKILLS COACHING

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UK School of Management (UKSM)

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05 May 2025

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