Executive Development Programme in Service Leadership Skills: Executive Level

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The Executive Development Programme in Service Leadership Skills is a certificate course designed for professionals seeking to excel in service leadership roles. This programme emphasizes the importance of service leadership in today's business landscape and provides learners with essential skills to drive service excellence and customer satisfaction.

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AboutThisCourse

With the increasing demand for service-oriented leaders across industries, this course is highly relevant and valuable for career advancement. It equips learners with the ability to foster a culture of service excellence, lead and motivate teams, and make informed decisions that drive business success. Through a combination of theoretical knowledge and practical application, learners will develop a deep understanding of service leadership principles and how to apply them in real-world scenarios. By the end of the course, learners will have gained the skills and confidence necessary to excel in service leadership roles and drive business growth through exceptional customer service.

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CourseDetails

• Service Leadership Philosophy
• Understanding Customer Experience (CX)
• Strategies for Service Excellence
• Emotional Intelligence in Service Leadership
• Building High-Performing Service Teams
• Change Management in Service Organizations
• Innovation and Design Thinking for Service Improvement
• Measuring Service Performance and KPIs
• Communication and Negotiation Skills for Service Leaders
• Ethical Leadership and Corporate Social Responsibility in Service

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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EXECUTIVE DEVELOPMENT PROGRAMME IN SERVICE LEADERSHIP SKILLS: EXECUTIVE LEVEL
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UK School of Management (UKSM)
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05 May 2025
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