Executive Development Programme in Service Leadership Skills: Executive Level
-- ViewingNowThe Executive Development Programme in Service Leadership Skills is a certificate course designed for professionals seeking to excel in service leadership roles. This programme emphasizes the importance of service leadership in today's business landscape and provides learners with essential skills to drive service excellence and customer satisfaction.
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⢠Service Leadership Philosophy
⢠Understanding Customer Experience (CX)
⢠Strategies for Service Excellence
⢠Emotional Intelligence in Service Leadership
⢠Building High-Performing Service Teams
⢠Change Management in Service Organizations
⢠Innovation and Design Thinking for Service Improvement
⢠Measuring Service Performance and KPIs
⢠Communication and Negotiation Skills for Service Leaders
⢠Ethical Leadership and Corporate Social Responsibility in Service
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