Professional Certificate in Service Journey Mapping Techniques
-- ViewingNowThe Professional Certificate in Service Journey Mapping Techniques is a comprehensive course designed to equip learners with the essential skills to map and improve customer experiences. This certification emphasizes the significance of understanding service journeys to enhance customer satisfaction, loyalty, and business growth.
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⢠Service Journey Mapping
⢠Customer Experience Analysis
⢠Touchpoint Identification
⢠Journey Map Visualization
⢠Mapping Tools and Software
⢠Data Analysis in Mapping
⢠Service Design Principles
⢠Stakeholder Engagement
⢠Service Improvement Strategies
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