Professional Certificate in Service Journey Mapping Techniques
-- ViewingNowThe Professional Certificate in Service Journey Mapping Techniques is a comprehensive course designed to equip learners with the essential skills to map and improve customer experiences. This certification emphasizes the significance of understanding service journeys to enhance customer satisfaction, loyalty, and business growth.
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โข Service Journey Mapping
โข Customer Experience Analysis
โข Touchpoint Identification
โข Journey Map Visualization
โข Mapping Tools and Software
โข Data Analysis in Mapping
โข Service Design Principles
โข Stakeholder Engagement
โข Service Improvement Strategies
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