Executive Development Programme in Customer Relations Management: Data-Driven Insights
-- ViewingNowThe Executive Development Programme in Customer Relations Management: Data-Driven Insights certificate course is a comprehensive program designed to empower professionals with the skills needed to excel in customer relations management. In today's data-driven world, understanding customer behavior and preferences is crucial for business success.
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This course focuses on teaching learners how to leverage data insights to improve customer experiences, increase loyalty, and drive growth.
This program is essential for professionals in marketing, sales, customer service, and other customer-facing roles who want to advance their careers. By completing this course, learners will gain a deep understanding of customer relations management principles, data analysis techniques, and how to use data insights to make informed business decisions. With this knowledge, learners will be able to provide exceptional customer experiences that set their organizations apart from competitors.
In addition to the theoretical knowledge, this course provides practical skills that learners can apply immediately in their jobs. The course includes real-world case studies, hands-on exercises, and interactive discussions that allow learners to practice their skills and receive feedback from instructors.
With the increasing demand for data-driven decision-making in business, this course is an excellent opportunity for professionals to enhance their skills and stay ahead in their careers. By completing this program, learners will be well-equipped to lead customer relations management initiatives that drive business success.
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⢠Understanding Customer Relationship Management (CRM) ⢠Importance of Data-Driven Insights in CRM ⢠Data Analysis for Customer Relations Management ⢠Tools and Technologies for Data-Driven CRM ⢠Customer Segmentation and Targeting ⢠Personalization in Customer Relationships ⢠Metrics and Key Performance Indicators (KPIs) in Data-Driven CRM ⢠Building and Measuring Customer Lifetime Value (CLV) ⢠Ethical Considerations in Data-Driven CRM ⢠Case Studies and Best Practices in Data-Driven CRM
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EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER RELATIONS MANAGEMENT: DATA-DRIVEN INSIGHTS
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UK School of Management (UKSM)
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05 May 2025
ë¸ëĄě˛´ě¸ ID: s-1-a-2-m-3-p-4-l-5-e
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