Executive Development Programme in Service Transformation Management: Impactful Growth
-- ViewingNowThe Executive Development Programme in Service Transformation Management: Impactful Growth certificate course is a professional development opportunity designed to equip learners with essential skills for career advancement in the service industry. This programme addresses the growing industry demand for managers who can lead successful service transformation initiatives, driving impactful growth and customer satisfaction.
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⢠Service Transformation Management: An Overview
⢠Understanding Customer Experience (CX) in Service Transformation
⢠Design Thinking for Service Innovation
⢠Digital Transformation in Service Management
⢠Lean and Agile Methodologies for Service Excellence
⢠Change Management for Impactful Growth
⢠Metrics and Analytics in Service Transformation
⢠Building and Leading High-performing Service Teams
⢠Creating a Culture of Service Excellence
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