Certificate in Service Design Leadership Development Strategies
-- ViewingNowThe Certificate in Service Design Leadership Development Strategies is a comprehensive course that focuses on enhancing your ability to lead and manage service design projects. This program emphasizes the importance of creating exceptional customer experiences, which are vital in today's service-oriented economy.
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⢠Service Design Thinking: Understanding the user-centered design process, empathy, ideation, prototyping, and testing in service design
⢠Leadership Development: Exploring leadership styles, emotional intelligence, decision-making, and communication skills
⢠Designing for Customer Experience (CX): Analyzing customer touchpoints, journey mapping, and CX metrics
⢠Innovation in Service Design: Developing new services, service blueprinting, and service ecosystems
⢠Organizational Change Management: Implementing service design initiatives, stakeholder management, and resistance to change
⢠Service Design Tools and Techniques: Utilizing design methods, customer research, and visualization tools
⢠Service Design Strategy: Aligning service design with business goals, value proposition, and service innovation
⢠Measuring Service Design Success: Tracking KPIs, customer satisfaction, and return on investment (ROI)
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