Certificate in Service Design Leadership Development Strategies
-- ViewingNowThe Certificate in Service Design Leadership Development Strategies is a comprehensive course that focuses on enhancing your ability to lead and manage service design projects. This program emphasizes the importance of creating exceptional customer experiences, which are vital in today's service-oriented economy.
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GBP £ 149
GBP £ 215
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โข Service Design Thinking: Understanding the user-centered design process, empathy, ideation, prototyping, and testing in service design
โข Leadership Development: Exploring leadership styles, emotional intelligence, decision-making, and communication skills
โข Designing for Customer Experience (CX): Analyzing customer touchpoints, journey mapping, and CX metrics
โข Innovation in Service Design: Developing new services, service blueprinting, and service ecosystems
โข Organizational Change Management: Implementing service design initiatives, stakeholder management, and resistance to change
โข Service Design Tools and Techniques: Utilizing design methods, customer research, and visualization tools
โข Service Design Strategy: Aligning service design with business goals, value proposition, and service innovation
โข Measuring Service Design Success: Tracking KPIs, customer satisfaction, and return on investment (ROI)
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