Advanced Certificate in Service Delivery Experience Design
-- ViewingNowThe Advanced Certificate in Service Delivery Experience Design is a comprehensive course that focuses on enhancing the quality of service experiences. This certification highlights the importance of understanding user needs, mapping customer journeys, and prototyping service solutions to improve overall customer satisfaction.
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⢠User Research and Experience Journey Mapping
⢠Service Blueprinting and Prototyping
⢠Design Thinking and Human-Centered Design
⢠Usability Testing and Evaluation
⢠Accessibility and Inclusive Design
⢠Service Delivery Analytics and Metrics
⢠Change Management and Implementation
⢠Stakeholder Communication and Collaboration
⢠Ethics and Privacy in Experience Design
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