Advanced Certificate in Service Delivery Experience Design
-- ViewingNowThe Advanced Certificate in Service Delivery Experience Design is a comprehensive course that focuses on enhancing the quality of service experiences. This certification highlights the importance of understanding user needs, mapping customer journeys, and prototyping service solutions to improve overall customer satisfaction.
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โข User Research and Experience Journey Mapping
โข Service Blueprinting and Prototyping
โข Design Thinking and Human-Centered Design
โข Usability Testing and Evaluation
โข Accessibility and Inclusive Design
โข Service Delivery Analytics and Metrics
โข Change Management and Implementation
โข Stakeholder Communication and Collaboration
โข Ethics and Privacy in Experience Design
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