Professional Certificate in Service Design for High Performance
-- ViewingNowThe Professional Certificate in Service Design for High Performance is a comprehensive course that equips learners with essential skills to excel in the field of service design. This program emphasizes the importance of creating exceptional customer experiences, which are crucial for business growth and success.
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⢠User Research and Experience Mapping
⢠Service Blueprinting and Prototyping
⢠Design Thinking and Co-creation
⢠Service Innovation and Strategy
⢠Human-centered Design and Accessibility
⢠Multi-channel Service Delivery and Integration
⢠Performance Metrics and Continuous Improvement
⢠Stakeholder Management and Communication
⢠Leading Service Design Teams and Projects
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