Executive Development Programme in Service Transformation Strategies Development
-- ViewingNowThe Executive Development Programme in Service Transformation Strategies Development is a certificate course designed to empower professionals with the skills to lead service transformation in their organizations. This program emphasizes the importance of understanding customer needs and creating value-driven services, which are crucial in today's experience-driven economy.
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⢠Service Strategy Development: Understanding the importance of service transformation and strategies to achieve it. Includes defining service strategy, aligning it with business goals, and measuring its success.
⢠Customer Experience Management: Focuses on improving customer satisfaction and loyalty by managing every aspect of the customer journey. Discusses methods for gathering customer feedback, analyzing it, and using it to improve services.
⢠Service Design Thinking: Teaches the principles of design thinking and how to apply them to service transformation. Covers topics such as empathy, ideation, and prototyping to create innovative and user-centric services.
⢠Digital Transformation in Services: Explores the impact of digital technologies on service delivery and how to leverage them to transform services. Covers topics such as automation, artificial intelligence, and data analytics.
⢠Change Management in Service Transformation: Addresses the challenges of implementing change in an organization and provides tools and techniques to manage it effectively. Covers topics such as stakeholder management, communication planning, and resistance management.
⢠Service Operations Management: Focuses on the day-to-day management of services to ensure they run smoothly and efficiently. Discusses topics such as capacity planning, process improvement, and quality management.
⢠Innovation in Service Transformation: Encourages participants to think creatively and develop innovative solutions to service challenges. Covers topics such as ideation techniques, prototyping tools, and innovation management.
⢠Service Analytics: Teaches participants how to use data to make informed decisions about service transformation. Covers topics such as data collection, analysis, and visualization.
⢠Service Leadership: Develops the leadership skills necessary to drive service transformation. Covers topics such as vision setting, team building, and motivation.
⢠Service Transformation Case Studies: Provides real-world examples of successful service transformations. Analyzes the strategies used, the challenges faced, and the outcomes achieved.
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