Executive Development Programme in Service Transformation Strategies Development
-- ViewingNowThe Executive Development Programme in Service Transformation Strategies Development is a certificate course designed to empower professionals with the skills to lead service transformation in their organizations. This program emphasizes the importance of understanding customer needs and creating value-driven services, which are crucial in today's experience-driven economy.
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โข Service Strategy Development: Understanding the importance of service transformation and strategies to achieve it. Includes defining service strategy, aligning it with business goals, and measuring its success.
โข Customer Experience Management: Focuses on improving customer satisfaction and loyalty by managing every aspect of the customer journey. Discusses methods for gathering customer feedback, analyzing it, and using it to improve services.
โข Service Design Thinking: Teaches the principles of design thinking and how to apply them to service transformation. Covers topics such as empathy, ideation, and prototyping to create innovative and user-centric services.
โข Digital Transformation in Services: Explores the impact of digital technologies on service delivery and how to leverage them to transform services. Covers topics such as automation, artificial intelligence, and data analytics.
โข Change Management in Service Transformation: Addresses the challenges of implementing change in an organization and provides tools and techniques to manage it effectively. Covers topics such as stakeholder management, communication planning, and resistance management.
โข Service Operations Management: Focuses on the day-to-day management of services to ensure they run smoothly and efficiently. Discusses topics such as capacity planning, process improvement, and quality management.
โข Innovation in Service Transformation: Encourages participants to think creatively and develop innovative solutions to service challenges. Covers topics such as ideation techniques, prototyping tools, and innovation management.
โข Service Analytics: Teaches participants how to use data to make informed decisions about service transformation. Covers topics such as data collection, analysis, and visualization.
โข Service Leadership: Develops the leadership skills necessary to drive service transformation. Covers topics such as vision setting, team building, and motivation.
โข Service Transformation Case Studies: Provides real-world examples of successful service transformations. Analyzes the strategies used, the challenges faced, and the outcomes achieved.
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