Executive Development Programme in Service Industry Innovation Culture
-- ViewingNowThe Executive Development Programme in Service Industry Innovation Culture is a certificate course designed to empower professionals with the skills to drive innovation in the service sector. This program emphasizes the importance of a culture that fosters creativity and transformation, making it highly relevant in today's rapidly evolving service industries.
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⢠Innovation Culture in Service Industry: Understanding the importance of innovation culture in the service industry, factors influencing its development, and best practices.
⢠Service Design Thinking: Exploring the principles of design thinking and its application in creating innovative services.
⢠Customer Experience Management: Developing strategies to manage and enhance customer experience in the service industry.
⢠Digital Transformation in Services: Examining the role of digital technologies in driving innovation and transforming the service industry.
⢠Service Innovation Metrics: Identifying and measuring key performance indicators to evaluate service innovation success.
⢠Innovation Leadership: Cultivating leadership skills necessary to foster a culture of innovation in the service industry.
⢠Collaboration and Co-creation: Encouraging collaboration and co-creation with customers and partners to drive service innovation.
⢠Innovation Barriers and Enablers: Addressing common barriers to innovation and leveraging enablers to foster a culture of innovation.
⢠Organizational Change Management: Managing change effectively to embed innovation culture in the service industry.
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