Global Certificate in Workplace Mediation: Smarter Outcomes
-- ViewingNowThe Global Certificate in Workplace Mediation: Smarter Outcomes is a comprehensive course that equips learners with essential skills for resolving conflicts in the workplace. This course is crucial in today's increasingly diverse and complex work environments, where conflicts can arise from various sources, such as miscommunication, cultural differences, and conflicting interests.
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โข Introduction to Workplace Mediation
โข Understanding Conflict in the Workplace
โข The Role of a Workplace Mediator
โข Mediation Techniques and Strategies
โข Effective Communication in Mediation
โข Ethics and Professional Standards in Workplace Mediation
โข Preparing for and Conducting a Mediation Session
โข Negotiation and Problem-Solving in Mediation
โข Cultural Awareness and Sensitivity in Workplace Mediation
โข Evaluating the Effectiveness of Mediation
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