Global Certificate in Analytics for Enhanced Customer Satisfaction
-- ViewingNowThe Global Certificate in Analytics for Enhanced Customer Satisfaction is a comprehensive course designed to empower professionals with essential skills in data analysis. In today's data-driven world, this certificate course is of paramount importance as it provides a solid foundation in analytics, enabling learners to make data-informed decisions that significantly improve customer satisfaction.
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โข Data Analytics Fundamentals: Introduction to data analytics, data types, data sources, data collection methods, data preprocessing, data cleaning, data visualization.
โข Customer Analytics: Understanding customer behavior, customer segmentation, customer lifetime value, customer churn prediction, voice of the customer analysis.
โข Predictive Analytics: Regression analysis, decision trees, random forests, logistic regression, time series analysis, forecasting.
โข Prescriptive Analytics: Operations research, optimization algorithms, simulation modeling, decision analysis, risk analysis.
โข Big Data Analytics: Hadoop, Spark, NoSQL databases, data lakes, data warehouses, distributed computing.
โข Data Storytelling: Communicating insights through data, data visualization best practices, data storytelling techniques, persuasive communication.
โข Data Privacy and Security: Data privacy regulations, data security best practices, ethical considerations in data analytics.
โข Analytics Project Management: Agile methodologies, project management best practices, stakeholder management, project governance.
โข Ethics in Analytics: Responsible analytics, ethical decision-making, bias mitigation, fairness in algorithms.
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