Certificate in Service Blueprinting: Actionable Knowledge
-- ViewingNowThe Certificate in Service Blueprinting: Actionable Knowledge is a valuable course designed to equip learners with the essential skills needed to excel in service design and improvement. This certificate program focuses on teaching the principles and techniques of service blueprinting, a powerful tool used by businesses to visualize and optimize the customer experience.
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Service Blueprinting Fundamentals โข
Customer Journey Mapping โข
Frontstage and Backstage Design โข
Identifying Touchpoints and Pain Points โข
Service Blueprinting Tools and Techniques โข
Visualizing Service Blueprints โข
Implementing Service Blueprinting Changes โข
Continuous Improvement through Service Blueprinting โข
Service Blueprinting Case Studies โข
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