Executive Development Programme in Service Sector Problem-Solving Techniques
-- ViewingNowThe Executive Development Programme in Service Sector Problem-Solving Techniques is a certificate course designed to empower professionals with essential skills for success in the service industry. This program focuses on enhancing problem-solving abilities, critical thinking, and decision-making skills that are vital in today's dynamic business environment.
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โข Service Sector Problem-Solving Techniques: An Overview
โข Understanding Service Quality and Customer Satisfaction
โข Root Cause Analysis in Service Sector
โข Problem Identification and Definition in Service Scenarios
โข Lean Methods for Service Sector Efficiency
โข Six Sigma Principles for Service Sector Improvement
โข Designing Quality Service Processes
โข Change Management and Employee Engagement in Problem-Solving
โข Implementing and Monitoring Service Improvement Initiatives
โข Continuous Improvement and Innovation in Service Delivery
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