Executive Development Programme in Service Strategy Development: Impactful Growth
-- ViewingNowThe Executive Development Programme in Service Strategy Development: Impactful Growth certificate course is a valuable learning opportunity for professionals aiming to drive service innovation and growth. This programme addresses the increasing industry demand for experts who can develop and implement effective service strategies that enhance customer experience and boost business performance.
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โข Service Strategy Development: Understanding the fundamental concepts and processes of service strategy development, including its role in impactful growth and overall business success.
โข Customer Experience Management: Focusing on the importance of customer experience in service strategy, including how to measure, analyze, and improve it for business growth.
โข Service Design Thinking: Exploring the principles and methods of service design thinking, and how to apply them to create innovative and customer-centric service strategies.
โข Service Blueprinting: Learning the technique of service blueprinting, a visual tool used to map out the service delivery process, to identify areas for improvement and innovation.
โข Service Innovation: Understanding the concept of service innovation and its role in driving growth, including how to generate and implement innovative ideas for services.
โข Service Pricing Strategy: Examining various service pricing strategies, and how to choose the right one for your business to drive growth and profitability.
โข Service Quality Management: Focusing on the importance of service quality in driving customer satisfaction and loyalty, and how to measure, analyze, and improve it.
โข Service Metrics and Analytics: Learning about key service metrics and analytics, and how to use them to measure and improve service performance, customer satisfaction, and business growth.
โข Service Culture and Leadership: Exploring the role of culture and leadership in driving service strategy success, including how to create a customer-centric culture and lead a service-oriented team.
Note: This list of units is not exhaustive and can be modified or expanded based on the specific needs and goals of the Executive Development Programme.
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