Certificate in Service Transformation Models: High-Performance
-- ViewingNowThe Certificate in Service Transformation Models: High-Performance course is a valuable certification for professionals seeking to excel in service transformation and customer experience. This program addresses the rising industry demand for experts who can drive growth and innovation through service excellence.
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โข Service Blueprinting: Understanding the service delivery process and its components.
โข Customer Journey Mapping: Identifying and optimizing touchpoints in the customer experience.
โข Service Design Thinking: Applying design thinking principles to service transformation.
โข High-Performance Service Culture: Fostering a culture of excellence in service delivery.
โข Service Innovation: Developing new and improved services to meet customer needs.
โข Service Metrics and KPIs: Measuring and tracking service performance.
โข Continuous Service Improvement: Implementing a process of ongoing service optimization.
โข Change Management in Service Transformation: Managing change and ensuring successful service transformation.
Note: There are 8 units listed here, as the prompt requested "5-10" units. I have provided 8 to give a wider range of options.
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