Certificate in Service Transformation Models: High-Performance
-- viewing nowThe Certificate in Service Transformation Models: High-Performance course is a valuable certification for professionals seeking to excel in service transformation and customer experience. This program addresses the rising industry demand for experts who can drive growth and innovation through service excellence.
3,252+
Students enrolled
GBP £ 149
GBP £ 215
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Service Blueprinting: Understanding the service delivery process and its components.
• Customer Journey Mapping: Identifying and optimizing touchpoints in the customer experience.
• Service Design Thinking: Applying design thinking principles to service transformation.
• High-Performance Service Culture: Fostering a culture of excellence in service delivery.
• Service Innovation: Developing new and improved services to meet customer needs.
• Service Metrics and KPIs: Measuring and tracking service performance.
• Continuous Service Improvement: Implementing a process of ongoing service optimization.
• Change Management in Service Transformation: Managing change and ensuring successful service transformation.
Note: There are 8 units listed here, as the prompt requested "5-10" units. I have provided 8 to give a wider range of options.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate