Executive Development Programme in Service Design Thinking Methods: High-Performance Solutions
-- viewing nowThe Executive Development Programme in Service Design Thinking Methods: High-Performance Solutions certificate course is a valuable investment for professionals seeking to drive innovation and enhance customer experiences in their organizations. This program focuses on imparting essential skills in service design thinking, a problem-solving approach that prioritizes customer needs and empathy.
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Course Details
• Service Design Thinking Methods
• Human-Centered Design in Services
• Designing Customer Journey Maps
• Prototyping and Iterative Testing
• Service Blueprints and Operational Flows
• Co-creation and Collaboration in Service Design
• Employee Experience and Service Culture
• Metrics and Measuring Success in Service Design
• Implementing Service Design Thinking in Organizations
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