Executive Development Programme in Communication for Retail Managers: Customer Relations

Name: Executive Development Programme in Communication for Retail Managers: Customer Relations
Price: 149 GBP
Availability: InStock

-- viewing now

The Executive Development Programme in Communication for Retail Managers: Customer Relations certificate course is a professional development opportunity that emphasizes the importance of effective communication skills in retail management. This program addresses the growing industry demand for retail leaders who can build and maintain strong customer relationships, manage conflict, and communicate clearly with their teams.

5.0

Based on 4,718 reviews

4,593+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

About this course

Throughout the course, learners will develop essential skills in active listening, persuasive speaking, and empathetic communication. They will also explore best practices for managing customer complaints and building customer loyalty. By completing this program, retail managers will be better equipped to lead their teams, improve customer satisfaction, and advance their careers in the retail industry. In today's competitive retail landscape, the ability to communicate effectively with customers and team members is more important than ever. This course provides retail managers with the tools and techniques they need to succeed in a rapidly changing industry, making it an excellent investment in professional growth and development.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Understanding Customer Relations in Retail
• Effective Communication Skills for Retail Managers
• Building Customer Trust and Loyalty
• Handling Customer Complaints and Conflicts
• Active Listening and Empathy in Customer Interactions
• Body Language and Tone in Customer Communication
• Personalized Communication Strategies for Retail Customers
• Leveraging Communication for Sales and Marketing in Retail
• Developing a Customer-Centric Communication Strategy

Career Path

The **Executive Development Programme in Communication for Retail Managers: Customer Relations** aims to equip professionals with the necessary communication skills to excel in the retail industry. This data visualisation highlights the demand for specific skills in customer relations for retail managers in the UK market. As the retail landscape evolves, so does the demand for various skills in customer relations. Active listening, speaking, and social perceptiveness lead the pack, accounting for nearly 55% of the skill demand. These three skills are crucial for understanding customer needs and providing tailored solutions. Service orientation, critical thinking, and time management follow closely behind, making up about 31% of the demand. These skills enable retail managers to efficiently serve customers and make informed decisions in various situations. Lastly, reading comprehension, monitoring, writing, and additional communication skills contribute to the remaining 14% of the demand. While less prominent, these skills are still essential for delivering exceptional customer service in retail management. In summary, the **Executive Development Programme in Communication for Retail Managers: Customer Relations** addresses the most sought-after skills in the UK retail market. By focusing on active listening, speaking, social perceptiveness, service orientation, critical thinking, and time management, professionals can enhance their career prospects and better serve customers in the retail industry.

Entry Requirements

Basic understanding of the subject matter
Proficiency in English language
Computer and internet access
Basic computer skills
Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

Not accredited by a recognized body
Not regulated by an authorized institution
Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

▼

How long does it take to complete the course?

▼

What support will I receive during the course?

▼

Is the certificate recognized internationally?

▼

What career opportunities will this course open up?

▼

When can I start the course?

▼

What is the course format and learning approach?

▼

Course fee

Get course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

EXECUTIVE DEVELOPMENT PROGRAMME IN COMMUNICATION FOR RETAIL MANAGERS: CUSTOMER RELATIONS

is awarded to

Learner Name

who has completed a programme at

UK School of Management (UKSM)

Awarded on

05 May 2025

Blockchain Id: s-1-a-2-m-3-p-4-l-5-e

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.